![]() ![]() Call us at 844-5RESPND (84) or fill out our customer complaint form. Yes, all customers will have 24 hours from the time of their original booking to cancel their Southwest Airlines reservation without being charged a Southwest. You would either get a refund in the form of money, or travel funds, as long as you cancel at least 10 minutes prior to. Our goal is to get you answers and, if possible, solutions and a resolution. NBC 5 Responds is committed to researching your concerns and recovering your money. In the coming days, if consumers are struggling to connect with the airline over a refund request, consumers can file a complaint with the Department of Transportation’s Office of Aviation Consumer Protection. CT), for Wanna Get Away® or Wanna Get Away Plus reward travel reservations. ![]() For travel booked with Rapid Rewards points: starting J(12:00 a.m. Transferable Flight Credits don’t expire. If you used a credit card to pay for your flight, find out if it includes travel protections for things like reimbursement for lost bags or expenses due to extended delays. For bookings made through a Southwest® Business channel, there is a limitation to transfer only between employees within the organization. If it does not, you should demand a refund. When the airline gets back to you, it should tell you that. CT), for Wanna Get Away or Wanna Get Away Plus reward travel reservations. The airline told NBC 5 Responds requests for reasonable reimbursements directly related to the travel disruption will be reviewed on a case-by-case basis.įor now, save your receipts including those for out-of-pocket expenses for items like toiletries and clothes that were in a checked bag. When the airline reschedules you due to a flight cancellation, and you find the new flight unacceptable, you are entitled to a refund - even on a non refundable fare. For bookings made through a Southwest Business channel, there is a limitation to transfer only between employees within the organization. “I think we're going to see what limits if any, there are to that.” “Will Southwest reimburse folks for those new flights they have to book or for alternate transportation? Yeah, I think it's a little bit of an open question. ![]() Keyes said it’s unclear if Southwest would reimburse passengers who may have paid a premium to catch a flight on another airline. Southwest Airlines has a travel disruption web page where consumers can submit refund requests and turn in receipts for additional expenses like hotel, rental car and meals. Typically, what's going to happen is you're entitled to a cash refund of just that return flight,” said Keyes. “If you have taken, let's say, the outbound flight, but then your return flight gets canceled and you find another way home. Keyes explains you don’t have to accept a flight credit even if you used part of your ticket. “It includes everything you pay: taxes, fees, extra charges and ancillary fees and so on.” “You get all your money back and that comes to you in cash,” said Leocha. Passenger Advocates Keep Close Watch on Southwest Airline Troubles REFUNDS FOR PASSENGERSĬharlie Leocha with Travelers United explains if you weren’t able to fly because the airline canceled your flight, you’re entitled to a refund for the payment method you used. ![]()
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